帆唐销售助手 隐私政策

1. 适用对象

帆唐销售助手（以下简称“本插件”）是帆唐为合作公司内部销售人员提供的工作工具，仅供持有公司分配账号（token）的员工使用。未填写 token 时，本插件不会采集或上传任何数据。

2. 我们收集哪些数据

• 聊天内容：销售人员在 WhatsApp 网页版中打开的客户聊天里的文字消息、发送时间、消息方向（客户发来 / 我方发出），以及聊天标题和联系人号码。只读取销售人员自己打开的聊天，或销售人员主动点击「上传到AI」时逐个打开的近期聊天。
• 聊天列表概况：左侧聊天列表中各聊天的最后一条消息时间和是否已回复，用于统计漏回。
• 使用记录：插件版本、操作记录（如是否采用回复建议）、错误日志。
• 本地设置：token 与开关设置，保存在浏览器本地（chrome.storage）。

本插件不读取密码、支付信息、浏览记录，也不读取 WhatsApp 网页版以外的网页内容（帆唐工作台页面除外，仅用于“去 WhatsApp 回复”跳转）。

3. 数据用途

• 把客户消息翻译成中文、把销售写的中文回复翻译成客户语言；
• 生成回复方向建议；
• 为所在公司保存客户沟通记录，并生成销售工作统计和日报；
• 在帆唐工作台显示客户档案。

数据不会出售，不用于广告，也不会用于与上述用途无关的目的。

4. 数据存储与第三方

• 数据通过 HTTPS 加密传输，存储在帆唐在阿里云租用的服务器上（新加坡、中国香港）。
• 翻译和回复建议由 Google Gemini 接口处理：需要翻译或生成建议的消息文字会发送给 Google。
• 除上述服务商外，数据不会提供给第三方，法律要求的情况除外。

5. 谁能看到数据

聊天记录属于销售人员所在公司的业务资料，只有该公司的管理人员和销售本人可以在帆唐工作台查看。

6. 保存期限与删除

聊天记录作为公司业务记录长期保存。所在公司可以要求删除相应数据。销售人员可随时在插件里点「暂停」停止采集，或卸载插件。

7. 联系我们

如对本政策有疑问，请通过本插件在 Chrome 应用商店页面上公布的开发者联系邮箱与我们联系。

Fantang Sales Assistant — Privacy Policy

1. Who this is for

Fantang Sales Assistant (“the extension”) is an internal work tool for sales staff of companies that use the Fantang workbench. It is only used by employees who have an account token issued by their company. Without a token, the extension collects and uploads nothing.

2. Data we collect

• Chat content: text messages, timestamps, direction (incoming / outgoing), chat title and contact number of the customer chats the salesperson opens in WhatsApp Web, or the recent chats opened one by one when the salesperson clicks “Upload to AI”.
• Chat list summary: last-message time and whether a chat has been replied to, used to detect unanswered chats.
• Usage data: extension version, actions (e.g. whether a suggestion was used), error logs.
• Local settings: token and switches, stored locally in the browser (chrome.storage).

The extension does not read passwords, payment information, browsing history, or any web page other than WhatsApp Web (and the Fantang workbench, only for the “reply in WhatsApp” jump).

3. How we use it

• Translate customer messages into Chinese and the salesperson’s Chinese replies into the customer’s language;
• Suggest reply directions;
• Keep customer communication records for the salesperson’s company and produce sales statistics and daily reports;
• Show customer profiles in the Fantang workbench.

Data is never sold, never used for advertising, and never used for purposes unrelated to the above.

4. Storage and third parties

• Data is sent over HTTPS and stored on servers rented by Fantang from Alibaba Cloud (Singapore and Hong Kong).
• Translation and reply suggestions are processed by the Google Gemini API: the message text that needs translating or a suggestion is sent to Google.
• Apart from these providers, data is not shared with third parties unless required by law.

5. Who can see the data

Chat records are business records of the salesperson’s company. Only that company’s managers and the salesperson can view them in the Fantang workbench.

6. Retention and deletion

Chat records are kept long-term as company business records. The company may request deletion. A salesperson can click “Pause” in the extension at any time to stop collection, or uninstall the extension.

7. Contact

For questions, contact us via the developer email shown on the extension’s Chrome Web Store page.